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National Teleconsultation Service of the Ministry of Health and Family Welfare India is the first of its kind onlineOPD service offered by a country government to its citizens.

National Teleconsultation Service aims to provide healthcare services to patients in their homes. Safe & structured video-based clinical consultations between a doctor in a hospital and a patient in the confines of his home are being enabled.

The stepwise procedures are detailed below to get your free esanjeevaniOPD consultation.

STEP- 1 Registration:

The user verifies his/her mobile no. using OTP
Fills Patient Registration Form
eSanjeevaniOPD assigns a Patient ID

STEP- 2 Get Token:

User requests a token for consultation
Uploads health records, if any
The user receives Patient ID & Token through SMS

STEP- 3 Login:

Closer to the turn eSanjeevaniOPD sends an SMS notification asking the user to log in
User logs in using the Patient ID
Patient enters the clinic and is placed at the end of the existing queue. If there is no queue you will be placed at serial no. 1

STEP-4 Wait:

eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)
As the doctor is assigned to the patient “CALL NOW” button gets activated
User is required to click the “CALL NOW” button within 120 seconds*
Upon clicking “CALL NOW” within 10 seconds the doctor shows up in the video.

STEP- 5 Consultation:

The patient consults the doctor
During the consultation, the doctor has an access to the patient’s health records (if uploaded at v)

STEP - 6 ePrescription:

During the consultation, the doctor prepares an electronic prescription (ePrescription)
At the end of the consultation, the doctor sends the ePrescription and closes the call
ePrescription shows up on the patient’s end.
Patient logs out after saving/printing the received ePrescription
After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription

OPD Timings for Different Specialities are mentioned -

Watch the below video to understand the demo consultation

To download the complete esanjeevaniOPD patient guide
(1.67 MiB) Downloaded 33 times
To download the mobile esanjeevaniOPD mobile application

Click Here
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